order status & tracking shipment
Once we have created the shipping label for your order, you will receive an email with the tracking number (USPS or UPS) Use this tracking number to follow your shipment.
When you receive the shipment notification, it DOES NOT mean your package has shipped. It simply is confirmation that a shipping label has been created and your order has been put into production for the paint to be formulated and packaged. On average it will still take 2-3 Business days to ship from receipt of this shipping notice, unless of course you have chosen an expedited shipping option.
Remember, we still have to custom make your kit and test it to make sure it is a good color match prior to shipping. If you choose USPS to deliver your package, please allow for 10 Business days to receive your kit.
If you have not received your package within 10 business days contact us and we will assist in helping trace the package.
On occasion our customers will try tracking the shipment only to find that the USPS does not show an update in their system on the package. This is not unusual as the tracking number feature is not activated until the USPS or UPS scans the package upon pickup or at the local facility which the shipment has been taken.