Dr. ColorChip customer care
Help Starts Here.
Whether you need help finding a factory paint code, choosing a repair kit, using your product, checking an order, or resolving a color concern, we will point you in the right direction.
Florida-Based TeamReal product support
Since 2003More than 20 years of experience
Custom-Mixed PaintMade for your factory paint code
Made in the USAMixed and supported in Florida
Choose what you need
How Can We Help?
Start with the topic that best matches your question. Each resource provides the next step and a direct path to additional help when needed.
1
Find My Paint Code
Locate the factory paint-code label on your vehicle and confirm the code needed for an accurate order.Open paint-code help →2Choose the Right Kit
Compare Dr. ColorChip repair kits and select the tools and paint quantity that fit your damage.Compare repair kits →3Use My Repair Kit
Review the Apply, Level, Blend® process, instructional videos, before-and-after examples, and application guidance.See the repair process →4Shipping & Order Tracking
Understand custom-mixing time, shipment notifications, delivery options, and when tracking begins updating.View shipping information →5Guarantee & Returns
Get help with a color-match concern, review the guarantee, and understand the return-authorization process.Review guarantee and returns →6Contact Customer Support
Send our team a detailed question about an order, product, paint code, application, or another concern.Contact our team →Get a faster, more useful answer
What Should I Have Ready?
Providing the right details with your first message helps our team understand the situation and recommend the best next step.Your order number, if the question concerns an existing purchase
Vehicle year, make, and model
The factory paint code from the vehicle label
Clear photos when asking about damage, application, or color
A clear support path
What Happens After I Contact Dr. ColorChip?
We Review the Details
Our team reviews the order, vehicle, paint-code, product, or application information you provide.We Identify the Next Step
We may provide instructions, request additional details or photos, or explain the applicable shipping or return process.We Help Resolve the Question
We work with you toward the appropriate product, application, order, color, or return solution.Popular repair questions
Find Answers Before You Contact Us
Our detailed FAQ guides cover the questions customers ask most often about automotive touch-up paint and the Dr. ColorChip process.